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The Okeechobee County Public Safety Department is proud to announce that the County’s E-911 system now supports Text-to-911 services ...
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OKEECHOBEE — The Okeechobee County Public Safety Department is proud to announce that the County’s E-911 system now supports Text-to-911 services, providing residents and visitors with another critical way to contact emergency services when calling 911 is not possible or safe.
The new service allows individuals to send text messages directly to 911 dispatchers during emergencies. Text-to-911 can be especially valuable in situations where speaking could place someone in danger, during medical emergencies where a caller is unable to speak, or in areas where a voice call may not connect but text messaging can still be transmitted.
Residents are encouraged to continue calling 911 whenever possible, as voice calls remain the fastest and most effective way for dispatchers to gather information and provide emergency assistance. However, if calling is not an option, individuals can simply text 911 with the location of the emergency and a brief description of the situation.
“This technology provides another life-saving tool for our community,” said Justin Hazellief, Public Safety Director and Fire Chief for Okeechobee County. “There are many situations where making a voice call to 911 may not be ideal — including domestic violence incidents, medical emergencies, active threats, or situations involving hearing or speech impairments. Text-to-911 gives residents another way to reach help quickly and discreetly when every second matters.”
The Public Safety Department reminds residents that Text-to-911 should only be used for emergencies. Photos, videos, emojis, and group messages should not be sent through the system.
How to Use Text-to-911:
The implementation of Text-to-911 reflects Okeechobee County’s continued commitment to improving emergency communications and enhancing public safety services for the community.
For more information, contact the Okeechobee Communications Department at 863-763-6441.
