Big business customer disservice?

Posted 3/28/23

The Federal Trade Commission is considering a new rule requiring companies to offer an easy click-to-cancel option...

You must be a member to read this story.

Join our family of readers for as little as $5 per month and support local, unbiased journalism.


Already have an account? Log in to continue. Otherwise, follow the link below to join.

Please log in to continue

Log in
I am anchor

Big business customer disservice?

Posted

The Federal Trade Commission is considering a new rule requiring companies to offer an easy click-to-cancel option for subscriptions.

The last thing we should need is more government regulation, but Big Business is clearly asking for this one.

Many corporations have become huge via acquisitions, not by building trusting relationship with customers.

I’d like to do business with companies that treat me as though they care about me. Too many giant corporations obviously have other priorities.

Why else would they send me “do not reply” emails? Why can I subscribe with a click but be forced to call to cancel? If they’re too busy to answer when I call, why don’t they offer the option of a callback? If I have to wait, why must I listen to recorded pitches for their choice of music?

Why do they need the government to dictate to them how customers should be treated?

EDITOR’S NOTE: Readers, please send your reactions — pro or con — to okeenews@iniusa.org.

government, regulation, big business

Comments

x